top of page


Billing & Pricing

Terms & Conditions

Find The Best Cleaning Package For Your Budget

Payments Accepted

- PayPal (Online & On-Site)

- Credit/Debit Card (Online)

- Cash (On-site)

- PayNow / PayLah! (On-site)

Cancellation Policy

When You request the services of a Service Provider at first instance, You will be asked to provide us with valid credit card payment details to pay for the services You request through T9. By providing Your credit card payment details, You agree to allow us to store Your credit card payment details with us and/or our authorized third party payment service provider for processing purposes. The price of the service is the price indicated on the order pages when You place Your order. It is the responsibility of the End User to ensure that the price of the Home Service advised is correct before payment. Service Providers are free to set the amount they charge for the services they provide to End Users. This will be notified to You each time You request the services of a Service Provider. Upon the completion of a Home Service, the Service Provider will issue You with an invoice for the Booked Service Fee paid by You in respect of each booking. In ensuring that the price of the Home Service is correct, You agree to check all other relevant information relating to the price of the Home Service, which includes but is not limited to the information provided on our app and our Site at

If You think an invoice is incorrect, You must inform T9 through writing within 3 working days of receiving the invoice, failing which the invoice shall be deemed to be correct.


Subject to Clause 12.5, You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of T9 and any content available on T9 , any Home Service that you book on the T9 platform, remains with you. T9 is not liable for any incidental, special, exemplary or consequential damages, including loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with: a) our Terms of Use; b) the use of or inability to use the T9 Platform or content available on the T9 platform; c) from any communications, interactions or meetings with Service Providers, other End Users or any other persons with whom you communicate, interact or meet with as a result of your use of the T9; or d) from your booking of a Home Service, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not T9 has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. 12.2 Subject to Clause 12.5, our total liability to You for all losses arising from or in connection with the use of T9 shall be limited to the price of the relevant Event sold to You on T9's Site and/or App. 12.3 T9's provision of insurance to You from third party insurers is limited to damage caused by Freelance Service Providers only. 12.4 Pursuant to Clause 11.2, You will be covered under T9's insurance, provided that: a) The claim value exceeds S$100; b) You have reported the claim to both T9 and the Service Provider in writing within 24 hours of the Home Service; c) Your T9 account is in good standing with no outstanding balances owed to T9; d) You have identified fragile and other breakable items and communicated the location and identity of those items to the Service Provider prior to the commencement of the Home Service; and e) You have accounted for and secured all valuables prior to the commencement of the Home Service. f) Your Service Provider is a Freelance Service Provider. 12.5 Nothing in these terms will limit or exclude our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) any matter in respect of which it would be unlawful for us to exclude or limit liability.

bottom of page